Troubleshooting

This page covers common troubleshooting topics. Use it to quickly identify and resolve problems you encounter in your hiring workflow while using JOIN.

Troubleshooting job visibility on Indeed

Has your job not been posted on indeed? If your job isn’t appearing on Indeed, it may be because your company hasn’t yet been verified by Indeed. Here’s how you can request verification.

Request verification for your job ads to be posted on indeed:

To request the required approval for your job ads to be visible on indeed you can either reach out to your Account Manager at indeed or open a ticket via indeed help center and fill in all fields:

1. Open Ticket Form

2. Select Account Verification in the first field

3. Fill in the form with all required fields (contact details & country)

4. Copy the below template and enter the missing fields (in red) with your information

5. Paste the adjusted template in the Description field:

I am a new client of JOIN and have been added to their Indeed feed. It has been past the advised number of days that it takes for my jobs to appear on Indeed when first added. I would like to request a ticket to be submitted to Indeed’s Trust and Safety for review for the organic visibility of my jobs.

The source name my ATS is sending my jobs under is [Your Company Name]. Here is an example of a job posting through JOIN: [include link to the job]

Thank you,

[Your Name}

1. Submit the form

2. Wait for indeed to get back to you with the approval

To publish your jobs on Indeed, you’ll need an Advanced or Enterprise plan. Check your subscription to see if you’re eligible.

Troubleshooting credit/debit card failure

Is your credit card payment failing? If your credit card payment isn’t going through, start by confirming that your default card is active, hasn’t expired, and has enough available funds. If everything seems correct but the issue persists, try updating your card details and ensure authentication is enabled. Listed below are the common reasons for credit card failure and how to resolve them:

1. Authentication error Most banks require two-factor authentication (2FA) for online payments. This may involve confirming the payment through your banking app, phone, or another method.

• Check that 2FA is enabled and functioning

• Contact your bank if you’re unable to authenticate the transaction

2. Insufficient funds If your card has reached its spending limit or balance, the payment will be declined.

• Confirm your current card balance

• Increase your spending limit or add credit to your account

3. Card declined Your card might be declined for a few reasons:

• Check accepted card types: JOIN accepts Visa, MasterCard, and American Express. Virtual cards may not be supported.

• Verify card status: If your card has been marked as stolen or blocked, it will be rejected by our payment provider.

If none of these steps resolve the issue, try a different card or contact your payment provider for further assistance.

Still having issues? Reach out to us at [email protected] for help completing your payment.

Troubleshooting blocked or restricted account

If you're seeing a message that your account is locked, it’s likely because one or more invoices have not been paid after multiple reminders. This is an automatic restriction applied by the system.

What happens during a lockout?

• Your job ads will remain online

• Candidates can still apply to your jobs

• Only your access to candidate and job data is temporarily blocked

How to restore account access

1. Log in to JOIN — you’ll see a message explaining the restriction

2. Use the link provided to view and download your unpaid invoices

3. Make the payment using the details on the invoice

4. Email your proof of payment and invoice number to [email protected]

Payments can take up to 5–7 business days to reflect in our system. Sending proof of payment will help us locate and confirm your transaction faster.

Once we’ve received and verified your payment, we’ll reactivate your account access.