# Booking process

### Booking premium products

You can book premium job postings in JOIN in two main ways:

#### Promote directly from a job

1. Go to the `Jobs` tab and select the `Active` sub-tab
2. Click `Promote` on the job you want to boost, click the job you'd like to promote and go to the `Premium job boards` sub-tab
3. Select the product/s you'd like to purchase. You can choose from:
   * The **Smart Spend** slider, where you can set a fixed budget and let JOIN’s team handle platform selection
   * A section for **Popular Bundles** (e.g. LinkedIn & XING, Social-Media Bundle)
   * A list of **Popular Job Boards**, where you can choose individual premium boards
4. Use `Add Bundle` or `Add product` to add items to your job-specific cart
5. Access the cart via the `Your Cart` icon in the top right corner of the screen. If you're ready, click `Proceed to checkout` to complete the booking
6. During checkout, you’ll:
   * Confirm or update the quantity of each product
   * See discounts applied and credit usage
   * Choose your payment method
   * Review and finalise your booking

{% hint style="info" %}
The cart in this view is job-specific and only contains products for that selected job. Your products will be automatically assigned to the selected job. If you navigate to another job, your cart will be empty.
{% endhint %}

#### Promote from the 'Store' tab

1. Open the `Store` tab in the sidebar menu
2. Browse the `Discover` or `Job Boards` tabs to find the desired premium product
3. Click `Add product`, `Add bundle`, or `Add slot` to add items to your cart
4. Access or manage your cart via the `Your Cart` button in the top right
5. In the checkout screen, either:
   * Use `Assign to job` to book the product to an existing job immediately
   * Or leave the item unassigned to keep it in your `Inventory` and to be used later

{% hint style="success" %}
Any available `Credits` will be automatically deducted from your order total during checkout.
{% endhint %}

***

### Understanding your cart

JOIN offers flexible cart options based on where you book:

* **Job-specific cart** (via `Promote` button): Only includes products for that job
* **In-Store cart** (via `Store` tab): Lets you add multiple products for different jobs

In both carts, you can:

* View all added products grouped by type (e.g. bundles, slots, single boards)
* Adjust quantities using the dropdown menus for volume discounts
* Remove products from the cart using the <i class="fa-xmark">:xmark:</i> button next to each item
* See subtotal pricing, original prices, discounts, and applied credits
* View a live summary panel that updates totals as you make changes
* Click `Proceed to checkout` to review payment options and finalise the booking

During checkout, you'll see:

* An `Assign to job` option for each unassigned product
* Adjust quantities using the dropdown menu
* Delete a product by scrolling to the end of the dropdown menu and clicking `Remove product`&#x20;

<figure><img src="https://1825767176-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEdFjOFlkC1DEfDv3nGRh%2Fuploads%2FjDqa9QEWgDhWAZew8a9y%2FCheckout-removing%20product.png?alt=media&#x26;token=f169a48e-d155-43a5-9dae-d84ee3015d59" alt=""><figcaption></figcaption></figure>

* Your billing address
* Option to choose a payment method
* A final order summary including any discounts and taxes

Once you place your order, you’ll be redirected to the confirmation screen, and your bookings will begin processing.

{% hint style="info" %}
After booking, it may take up to 48 business hours for your job to go live. In rare cases, delays may occur.&#x20;

You’ll find the status of each booking in the `Bookings` tab under `Active`:

* `Active` means the booking is live
* If your booking still hasn’t gone live after 48 hours, please contact us at <contact@join.com>
  {% endhint %}

***

### Inventory and assigning bookings

If you don’t assign a purchased product to a job during checkout, it will be saved in your `Inventory`.

1. Go to the `Store` tab
2. Click `Inventory` . Use the toggle buttons at the top (`All`, `Single Products`, `Bundles`, or `Slots`) to filter your view
3. View unassigned products
4. Use `Assign to job` to apply them when you’re ready

#### Unassigned items

In the `Unassigned Items` section, you’ll find any products not yet linked to a job. Each entry shows product details, purchase date, and an `Assign to job` button. Click this button to apply the product to an open job.

{% hint style="warning" %}
Some products are only compatible with certain job types or regions. If a job doesn’t appear in the assignment dropdown, it may not meet the product’s criteria.
{% endhint %}

#### Active slots and the queue function

Some products are sold as reusable slots and appear under `Active Slots`. If no job is currently assigned, click `Queue` to open a modal and select a job to publish next. You can either choose from existing jobs or click `Create a new job` directly from the modal.

Queued jobs will automatically go live on the next publishing date shown.

{% hint style="info" %}
Only one job can be queued per slot at a time. You can assign a different job once the current booking ends.
{% endhint %}

<figure><img src="https://1825767176-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEdFjOFlkC1DEfDv3nGRh%2Fuploads%2FGvpUrJ22CkkO5TX9IbJ5%2FInventory-page.png?alt=media&#x26;token=4a82b296-b769-4a1c-9038-855a7d64ab2c" alt=""><figcaption></figcaption></figure>

After a job is queued, you can click the `Queued` button to opens the `Slot details` modal, where you can:

* View current and upcoming job assignments
* See when the slot was purchased, the next booking date, and expiration
* Check remaining exchange availability
* Click `Booking details` to view the details of the ad&#x20;
* Click `Remove` to cancel the next queued job

<figure><img src="https://1825767176-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEdFjOFlkC1DEfDv3nGRh%2Fuploads%2F0XoYzE83hNaimPVwt06h%2FSlots-queued.png?alt=media&#x26;token=479bae6e-bd91-495b-a70c-2df34e89ac24" alt=""><figcaption></figcaption></figure>

***

### Finding past purchases

You can find your purchases in three locations, depending on their status:

* `Bookings` → `Current`: If already assigned to a job. The status will show as `In review` and change to `Active` when published.

<figure><img src="https://1825767176-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FEdFjOFlkC1DEfDv3nGRh%2Fuploads%2Fx47u6TNn5KpVPAU00Sx7%2FBookings-page.png?alt=media&#x26;token=a528487e-7105-47ef-9318-ea4c28111a87" alt=""><figcaption></figcaption></figure>

* `Store` → `Inventory`: If the product was purchased but not assigned to a job.
* `Settings` → `Billing` → `Billing Settings`: Opens the Stripe portal. From here you can view all past invoices in the `Invoice history` section, see full purchase details, or download invoices.

***

### Still have questions?

> :mailbox\_with\_mail: **Email**\
> Email us at `contact@join.com` and we’ll get back to you shortly

> :speech\_balloon: **Chat**\
> Message us for quick support. Available for signed-in users only

***

### FAQs

<details>

<summary>What are premium bookings?</summary>

Premium or paid jobs ads are a good choice to actively promote your job ads and attract even more attention from potential candidates.

In our [Store](https://join.com/promote/discover) you can find niche portals and social platforms that you can purchase and publish on job on

**Where to find premium products:**

1. In the `Jobs` tab, click `Promote` next to a job.
2. Or open the `Store` in the sidebar menu and click `Discover` to explore slots and bundles available.

**What’s included**

* Access to niche portals and social platforms.
* Data-driven recommendations shown after you publish a job, accessible via the `Promote` button of each job.
* Smart Spend: Set your budget and JOIN automatically allocates spend across the best-performing platforms.

**How the booking process works**

1. Select a product in the `Store` and add it to your shopping cart.
2. Assign the booking to a job.
3. Complete the booking. JOIN then transfers your job ad to the chosen job board(s).

All applicants flow back into JOIN as usual, where you can manage them in your pipeline. You can monitor all active bookings directly in the `Store`.

You can monitor all current bookings [here](https://join.com/promote/bookings).

</details>

<details>

<summary>What happens to promoted job ads after they expire?</summary>

When a premium booking ends, the ad is removed automatically from the booked portals. You don't need to worry about manually taking it off from various platforms. The process is designed to be hassle-free for you.

If you wish to continue running the ad, you can easily renew the booking by going to `Store` → `Bookings` → `Expired` and select `Renew`.

</details>

<details>

<summary>What are social media bookings?</summary>

JOIN also offers premium campaigns on social platforms like TikTok, Facebook, and Instagram. These campaigns are designed to reach passive candidates through targeted advertising, expanding your reach beyond traditional job boards.

**Key details**

* **Live campaigns:** Once a campaign is set online, it goes live immediately.
* **Applications:** All applications are collected in the `Applications` tab, just like other sources.
* **No public URL:** These ads do not have a shareable link or preview option. Creative assets are automatically handled by JOIN.
* **Performance tracking:** Monitor campaign results — including clicks, views, and applications — directly in the `Bookings` tab: <https://join.com/promote/bookings>.

Social media bookings help you tap into a broader audience and attract candidates who may not be actively browsing job boards.

</details>

<details>

<summary>Where can I find my invoices?</summary>

1. Go to `Settings` in the sidebar menu
2. Click `Billing`
3. On the `Billing settings` card, click `View`

You will be redirected to Stripe, where you can see and download all invoices.

</details>

<details>

<summary>What happens to a job when a booking expires?</summary>

When a booking expires, the job itself remains active in your `Jobs` tab. Jobs created in JOIN do not have an automatic expiration date. You are in full control of when to archive or close a job manually. Only the booking status changes to expired — the job does not automatically close or get unpublished.

You can still manage the job and view incoming applications as usual. However, the job will no longer appear on the paid partner job boards associated with that booking unless you renew or create a new booking.

</details>