Booking process

This article explains how the booking process for premium job ads works, what timelines to expect, and how to track the status of your bookings.

Booking premium products

You can book premium job postings in JOIN in two main ways:

Promote directly from a job

1. Go to the Jobs tab and select the Active sub-tab

2. Click Promote on the job you want to boost, click the job you'd like to promote and go to the Premium job boards sub-tab

3. Select the product/s you'd like to purchase. You can choose from:

   • The Smart Spend slider, where you can set a fixed budget and let JOIN’s team handle platform selection

   • A section for Popular Bundles (e.g. LinkedIn & XING, Social-Media Bundle)

   • A list of Popular Job Boards, where you can choose individual premium boards

4. Use Add Bundle or Add product to add items to your job-specific cart

5. Access the cart via the Your Cart icon in the top right corner of the screen. If you're ready, click Proceed to checkout to complete the booking

6. During checkout, you’ll:

   • Confirm or update the quantity of each product

   • See discounts applied and credit usage

   • Choose your payment method

   • Review and finalise your booking

The cart in this view is job-specific and only contains products for that selected job. Your products will be automatically assigned to the selected job. If you navigate to another job, your cart will be empty.

Promote from the 'Store' tab

1. Open the Store tab in the sidebar menu

2. Browse the Discover or Job Boards tabs to find the desired premium product

3. Click Add product, Add bundle, or Add slot to add items to your cart

4. Access or manage your cart via the Your Cart button in the top right

5. In the checkout screen, either:

   • Use Assign to job to book the product to an existing job immediately

   • Or leave the item unassigned to keep it in your Inventory and to be used later

Any available Credits will be automatically deducted from your order total during checkout.

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Understanding your cart

JOIN offers flexible cart options based on where you book:

• Job-specific cart (via Promote button): Only includes products for that job

• In-Store cart (via Store tab): Lets you add multiple products for different jobs

In both carts, you can:

• View all added products grouped by type (e.g. bundles, slots, single boards)

• Adjust quantities using the dropdown menus for volume discounts

• Remove products from the cart using the button next to each item

• See subtotal pricing, original prices, discounts, and applied credits

• View a live summary panel that updates totals as you make changes

• Click Proceed to checkout to review payment options and finalise the booking

During checkout, you'll see:

• An Assign to job option for each unassigned product

• Adjust quantities using the dropdown menu

• Delete a product by scrolling to the end of the dropdown menu and clicking Remove product

• Your billing address

• Option to choose a payment method

• A final order summary including any discounts and taxes

Once you place your order, you’ll be redirected to the confirmation screen, and your bookings will begin processing.

After booking, it may take up to 48 business hours for your job to go live. In rare cases, delays may occur.

You’ll find the status of each booking in the Bookings tab under Active:

• Active means the booking is live

• If your booking still hasn’t gone live after 48 hours, please contact us at [email protected]

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Inventory and assigning bookings

If you don’t assign a purchased product to a job during checkout, it will be saved in your Inventory.

1. Go to the Store tab

2. Click Inventory . Use the toggle buttons at the top (All, Single Products, Bundles, or Slots) to filter your view

3. View unassigned products

4. Use Assign to job to apply them when you’re ready

Unassigned items

In the Unassigned Items section, you’ll find any products not yet linked to a job. Each entry shows product details, purchase date, and an Assign to job button. Click this button to apply the product to an open job.

Some products are only compatible with certain job types or regions. If a job doesn’t appear in the assignment dropdown, it may not meet the product’s criteria.

Active slots and the queue function

Some products are sold as reusable slots and appear under Active Slots. If no job is currently assigned, click Queue to open a modal and select a job to publish next. You can either choose from existing jobs or click Create a new job directly from the modal.

Queued jobs will automatically go live on the next publishing date shown.

Only one job can be queued per slot at a time. You can assign a different job once the current booking ends.

After a job is queued, you can click the Queued button to opens the Slot details modal, where you can:

• View current and upcoming job assignments

• See when the slot was purchased, the next booking date, and expiration

• Check remaining exchange availability

• Click Booking details to view the details of the ad

• Click Remove to cancel the next queued job

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Finding past purchases

You can find your purchases in three locations, depending on their status:

• Bookings → Current: If already assigned to a job. The status will show as In review and change to Active when published.

• Store → Inventory: If the product was purchased but not assigned to a job.

• Settings → Billing → Billing Settings: Opens the Stripe portal. From here you can view all past invoices in the Invoice history section, see full purchase details, or download invoices.