Subscription plans

Learn how JOIN subscription plans work, including how to choose the right tier and job limit, upgrade or downgrade, manage billing, and understand job slots, active jobs, and limitations.

JOIN offers a flexible subscription model designed to grow with your hiring needs — whether you’re managing a few open roles or scaling recruitment across multiple teams. This guide explains how JOIN subscriptions work, the types of plans available, and how to manage your job limit, upgrades, or cancellations.

Only users with the Admin role at the company level can view and manage billing settings.

View Member management

All subscription management happens in the Billing section of your account. To access it, go to: Settings → Billing

The Billing section is only visible after your account has been approved. If you're new to JOIN, please allow a short moment after account creation.

Each JOIN subscription has two core components:

• Tier: Choose from Standard, Advanced, or Enterprise

• Job limit: Decide how many active jobs (online + offline) you want to manage at the same time

You cannot mix tiers or split job limits across plans. For example, you cannot have 2 jobs in Standard and 3 in Advanced. You select one tier, and then choose your job limit within that tier.

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Understanding job slots, job limits and active jobs

To manage your hiring, JOIN uses a simple concept: job slots. Here’s how it works:

Term	What it means
Job slot	A single slot that allows you to have one job active at a time.
Job limit	The total number of job slots you purchase.
Active jobs	The sum of all jobs that are either Online (published and visible to candidates) or Offline (not published but still accessible in your account).

Jobs in Archived status do not count towards your active job limit.

Here's an example to understand this better:

Let’s say you are on a plan with a job limit of 5. This means you can have a total of 5 active jobs at a time that are either online or offline. For example: 2 Online, 2 Offline, 1 Archived means that you still have 1 job slot left to publish another job.

On the Billing page, your current usage is shown as “X/Y”, where:

• The first number shows how many job slots are currently in use

• The second number shows your total allowed slots E.g., 2/5 means you're using 2 job slots out of the 5 available.

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Available subscription plans

JOIN’s plans include:

• Standard – For essential hiring needs

• Advanced – For growing teams needing expanded features and integrations

• Enterprise – For customised workflows, advanced integrations, and tailored support

Each plan includes a defined number of job slots, which determine how many active jobs you can have at the same time.

Feature	Standard	Advanced	Enterprise
Active jobs	Up to 15	3–15	Custom
Users	Unlimited	Unlimited	Unlimited
Multiposting	Standard	Advanced	Advanced
Automated messages	✓	✓	✓
Pipeline management	✓	✓	✓
Scorecards	✓	✓	✓
Career page	✓	✓	✓
Job widget	✓	✓	✓
Chrome extension	✓	✓	✓
AI job ad builder	✓	✓	✓
Roles and permissions	✓	✓	✓
Assessments	✓ (Beta)	✓ (Beta)	✓ (Beta)
Talent Pool	✓	✓	✓
Screening questions	Pre-defined	Custom	Custom
Support	Email	Chat	Chat
Spontaneous applications		✓	✓
ATS integrations		✓	✓
JOIN API		✓	✓
Candidate export		✓	✓
Custom integrations			✓
Custom pricing			✓

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Understanding free-access options

JOIN offers limited free access depending on the type of account you have. Here’s how it works:

You can use JOIN with no subscription by default. The Standard plan includes:

• Up to 2 active jobs for free, at any time

• Access to limited organic multiposting and core ATS features like pipelines, scorecards, and more

You don’t need to subscribe or enter payment details unless you want to:

• Post more than 2 jobs at once

• Access advanced features by switching to the Advanced or Enterprise tier

This free tier is always available to companies — it’s not a trial and does not expire.

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Upgrading subscription

You can upgrade your subscription at any time (unless you’re on a legacy or yearly plan). Upgrades take effect immediately.

Upgrade to buy more job slots

1. Go to Settings → Billing.

2. Click Get more job slots.

3. In the modal that appears, select your desired number of job slots (up to 15).

4. Click Proceed to checkout.

5. Your new job slot limit applies immediately after successful payment, unless restricted by your payment method.

Upgrade to Advanced

1. Go to Settings → Billing.

2. Under the Advanced plan, click the Choose Advanced button

3. A modal window will open titled “Select number of jobs”. Use the dropdown menu to choose the total number of job slots you want (3–15).

4. Click Proceed to checkout to complete the upgrade in the Stripe portal.

To switch to the Advanced plan, you must select at least 3 active jobs.

Upgrade to Enterprise

To request an Enterprise plan:

1. Go to Settings → Billing.

2. Click Contact us under the Enterprise plan.

3. Fill out the form:

   • Preferred number of jobs

   • Preferred billing cycle (monthly or yearly)

   • Special requirements (e.g. ATS integrations, API usage)

4. Submit your request. Our team will contact you to discuss your requirements.

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Downgrading subscription

JOIN supports flexible downgrade options. Downgrading means losing access to certain features included in higher-tier plans. These will be clearly listed before you confirm the change. All downgrades are scheduled for the end of your current billing cycle.

You can go to Settings → Billing and downgrade by :

• Reducing your job limit

• Switching to a lower tier

• Cancelling paid subscription to move to the Standard Free plan (non-agency only)

You can cancel or adjust a scheduled downgrade anytime before the end of your billing period via the See Details option on the Billing page.

Downgrade from Advanced to Standard

On the Billing page under “Available plans”:

1. Find the card for the 'Standard plan'.

2. Click Downgrade to Standard .

3. A modal window will open titled “Select number of jobs”. Use the dropdown menu to choose the total number of job slots you want (3–15).

4. Click Continue .

5. You will see a modal that alerts you about the features that you'll lose access to and mentions if any active jobs will be archived according to your new job limits.

6. Confirm the downgrade by clicking Proceed to checkout.

You will remain on your current plan until the end of the billing period. All upcoming changes will appear in the top-left plan summary section.

Downgrade from Enterprise

Downgrading from an Enterprise plan requires JOIN support because this plan is contract-based.

You can only downgrade from Enterprise if you have a requirement for less than 16 jobs as Standard and Advanced plans support only up to 15 jobs.

If you want to downgrade to Standard:

• Click Contact us on the Standard plan card.

• Follow the steps in the pop-up form and click Submit to send your request to our team.

If you want to downgrade to Advanced:

• Click Contact us on the Advanced plan card.

• Follow the steps in the pop-up form and click Submit to send your request to our team.

For monthly Enterprise plans, downgrades apply at the end of the current billing cycle.

Yearly Enterprise plans can only be downgraded after the full term ends.

If your current Enterprise job limit is, for example, 150, and you downgrade to 15 job slots in Standard, all active jobs above that limit will be archived automatically when the new plan activates.

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Cancelling subscription

If you are on a paid plan, you can cancel your subscription at any time from the Billing page. The cancellation flow depends on the type of customer and the plan you are on.

1. Go to Settings → Billing .

2. Go the plan summary section on top-left and click Cancel Plan.

3. You will see a cancellation modal listing all the features you will lose when the cancellation takes effect. This would include jobs that will be archived, paid features (e.g., advanced multi-posting, custom screening questions, ATS integrations, JOIN API, etc.), or any other plan-specific capabilities.

   1. If you change your mind, click Keep subscription.

   2. If you still wish to cancel, click Continue.

4. You will be asked to select a reason for cancelling. Provide the required information, then click Submit cancellation .

After you submit your cancellation, the Plan summary box on the top-left shows an information banner, that says:

Plan cancellation scheduled. See details

You can view the details of your upcoming cancellation at any time by clicking See details in the cancellation banner. This opens a modal that shows:

• Scheduled on – the exact date when your subscription will end

• Plan – your current plan and the plan you will move to (for example, Enterprise → Standard Free)

• Next payment – the amount of your next payment, which is typically €0.00 once cancellation is scheduled

From this modal, you can also:

• Click Undo cancellation to keep your current subscription active, or

• Click Close to leave the cancellation as scheduled

• Your plan will remain active until the shown end date.

• Your Plan Summary box will update to show the cancellation status.

• You may still undo the cancellation until the subscription end date by clicking Undo cancellation in the Plan Summary box.

For Companies

If you cancel your paid plan:

• Your subscription ends on the date shown.

• Your account automatically moves to the Standard Free plan.

• You will keep 2 active job slots for free.

• All other paid features will be removed.

This free tier is always available to companies — it’s not a trial and does not expire

For Recruiting Agencies

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Undo scheduled downgrade

After scheduling a downgrade, the Billing page will show a grey banner with the option to see more details about the scheduled changes to your plan. Click See details to view the a breakdown of: new plan and tier, change in number of job slots, new price, and when the downgrade will take effect.

You can click Undo changes to cancel the downgrade before it is applied.

All cancellations are scheduled to take effect at the end of your billing cycle. You’ll remain on your current plan and keep access to your job slots and features until then.

You must cancel at least 1 day before renewal to prevent auto-renewal of your ongoing subscription plan.

While a cancellation is scheduled, you won’t be able to make any other changes to your subscription. To update your plan or job slots, you’ll first need to either wait for the cancellation to take effect or undo the cancellation to reverse it.

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FAQ's

What is an “active job”?

Jobs with the status Online or Offline are considered active.

• Online: Visible to candidates and posted on partner job boards

• Offline: Hidden from applicants but still open for managing existing candidates

• Archived: Closed roles that do not count toward your active job limit

Read more: Job statuses

Does my JOIN subscription continue if I'm not actively using it?

Yes. Your JOIN subscription remains active and continues billing, regardless of usage. Your plan is based on your job slot limit and tier, not on actual job activity. This includes:

• Having no published jobs

• Setting all jobs to Offline

• No active candidates or applications

Example: If you're subscribed to 5 job slots but all jobs are Offline, your subscription still runs unless you downgrade or cancel it.

Can I pause my subscription if I’m not hiring?

No. JOIN subscriptions continue running unless cancelled. You can downgrade or cancel anytime from via Settings → Billing.

Can I downgrade and change my job limit at the same time?

Yes.

• On Standard and Advanced plans, you can change your job limit while downgrading by using the Update plan button. In the same flow, you can increase or decrease the number of job slots for your new plan.

• If you are on an Enterprise plan and want to downgrade to Standard or Advanced, you must click Contact us on the target plan card and tell us how many job slots you would like to have after the downgrade.

• If you only want to change the number of job slots on Enterprise, click Add job slots in the plan summary box to increase your limit. To reduce your number of job slots on Enterprise, you need to contact JOIN Support.

When you submit a plan change request, ou

Can I subscribe to different job limits in different tiers?

No. You can only choose one plan and job limit at a time. Mixing (e.g., 2 active jobs on Standard + 2 active jobs on Advanced) is not possible.

How do subscriptions work for recruiting agencies?

Agencies begin with a 14-day free trial. After that:

• A paid subscription is required to continue using JOIN

• At least one job slot is needed to keep jobs online

• JOIN Premium campaigns also require valid job slots

What is the minimum job limit for recruiting agencies?

Agencies can subscribe to as few as 1 job slot, or even 0 job slots, in the Standard or Advanced plan. However:

• With 0 job slots, you cannot publish any jobs

• You will need to add job slots to activate or republish postings

What happens to my premium job ad if I downgrade/cancel?

Your premium job ad will go offline once your trial or subscription ends unless a valid job slot is active. Always ensure your plan includes enough job slots to keep all your premium job campaigns live.

Can I change my Enterprise plan during the term?

For monthly billing: Yes, you can make changes to the plan anytime and the changes will reflect at the end of the billing cycle. For yearly billing: Changes only possible after 12 months. For job limit decreases: Contact JOIN Support or your account manager.

How is my subscription billed and where can I find payment rules?

JOIN subscriptions are billed monthly or yearly, depending on your chosen plan. For full details on billing methods, invoices, and overdue payment rules, please refer to the Payment & Billing article.

Can JOIN pricing vary between accounts?

Yes. JOIN pricing may differ based on:

• Promotions

• Loyalty discounts

• Account type or usage volume

Enterprise plans always have custom pricing. To check your current rates, go to Settings → Billing in your account.

What if I'm on a legacy plan?

A legacy plan is a subscription that is no longer available in JOIN's current pricing or plan structure. These plans may have been set up under previous terms or rates and are now being phased out.

If you're on a legacy plan (e.g., Advanced (Legacy) or an Enterprise plan that shows the message “Your plan is no longer available and will be cancelled”), you’ll also see an expiry date for your current plan.

Here’s what this means:

• You can still cancel or manage your subscription until the plan ends

• Upgrades or job slot changes must be scheduled for the next billing cycle, unless coordinated with our support team

• You can switch to a new plan tier anytime — just click Choose [New Plan] in the Billing tab and follow the steps to update your subscription

If no action is taken before the cancellation date, your legacy plan will be terminated automatically.