> For the complete documentation index, see [llms.txt](https://help.join.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.join.com/getting-started-with-join/account-creation.md). # Account creation To use JOIN, your company must have a verified account. This ensures that your hiring activity — from job postings to candidate management — is centralised and secure. You can create a JOIN account if: 1. You are registering with a business email address (e.g. ) 2. No one from your company has already registered using the same email domain {% hint style="warning" %} JOIN does not support personal or free email domains like @gmail.com, @hotmail.com, @yahoo.com, or @outlook.com. {% endhint %} JOIN only allows one account per company domain. If multiple team members, recruiters, or office locations need access, we strongly recommend using JOIN’s roles and permissions feature rather than creating a separate account. This allows you to: * Add multiple recruiters to the same company account * Set different permission levels * Assign jobs to specific users * Manage multiple locations or business units from a shared environment Read our full guide to roles and permissions in [Hiring team](https://help.join.com/jobs/hiring-team#job-role-permissions-summary) and [Member management](https://help.join.com/account-settings-and-billing/member-management) for more information. If you're unsure who owns your company's JOIN account, or if something seems incorrect, [contact us](mailto:contact@join.com). *** ### Steps to create an account {% stepper %} {% step %} #### Sign up for a company account Go to [join.com/auth/signup/company](https://join.com/auth/signup/company). Fill in the required details, including your business email address, company name, location, personal information such as your first and last name, phone number, and a secure password. If you have a referral code, you can enter it by clicking on `I have a referral code`. Tick the boxes to accept the Terms & Conditions and the Data Processing Agreement. Once all fields are complete, click `Continue` to proceed and complete your registration. {% endstep %} {% step %} #### Verify your email address After signing up, you'll receive a verification email from JOIN containing a 6-digit verification code. Copy the code, paste it into the verification page, and click `Continue`. Once verified, you'll be redirected back to JOIN.
If you don't receive the email: * Check your spam or junk folder * Use the `Resend code` button to trigger the verification email again
Misspelled your email during registration? If you used the correct domain (after the @) but misspelled the part before it, and haven’t verified yet, you won’t be able to access your account. The fastest fix is to ask your IT team to temporarily create the mistyped email address. You can then log in at[ https://join.com](https://join.com/), re-trigger the verification email, and complete setup. Once verified, go to `Settings` → `Team`, invite your correctly spelled email, and let us know so we can transfer ownership. You can then remove the incorrect one. Alternatively, request account deletion by logging in at[ https://join.com](https://join.com/), or contact us at . Deletion takes 7 days. After that, you can register again with the correct address. If you mistyped the domain (after the @), just sign up again using the correct version.
{% endstep %} {% step %} #### Complete the setup steps Once your email is confirmed, you’ll be redirected to the `Setup` screen on JOIN where you can: * [Create and publishing](/jobs/job-creation.md) your first job * Connect your [LinkedIn company profile](/integrations/external-profiles/linkedin.md#connect-your-linkedin-to-join) * Complete your [company profile](/user-settings/profile-customisation.md) * Connect your teams [workspace or calendar](/candidates-and-applications/interview-scheduling.md) Completed items are marked with a green check mark to help you track your progress.
{% endstep %} {% step %} #### Additional verification (if required) Sometimes, additional verification is needed after your first job is created. If this is needed in your case, you’ll see this step the next time you log in after creating the job. The system will offer you one of two options: 1. Uploading a valid company registration document 2. Completing identity verification (e.g. as a company representative) If this applies, clear instructions will be shown on screen. If verification fails, you’ll be notified upon your next login. {% endstep %} {% endstepper %} *** ### Pre-existing company account If JOIN detects that your company domain is already in use, you’ll see this message: > “An existing account is linked to your domain.” This means someone in your organisation has already set up JOIN. You’ll see their name and partially hidden email address listed. To proceed: * Contact that person directly and ask to be added to the team via `Settings` → `Team` , or * Click `Contact support` or write an email to `contact@join.com` to reach JOIN’s support team
*** ### FAQs
Who can create a JOIN company account? Anyone registering with a business email and a domain not already used by your company. Free/personal domains (e.g. @gmail.com, @hotmail.com) aren’t supported.
Is it possible to have multiple JOIN accounts for the same company? No. JOIN allows one account per company domain. Add colleagues via roles and permissions instead of creating separate accounts.
How do I sign up? Go to , enter business email, company details, name, phone, and password. Accept Terms & Conditions and DPA, then click Continue.
I misspelled my email during registration. What now? If the domain is correct but the local part is wrong and you haven’t verified, ask IT to temporarily create the mistyped address. Log in at , re-trigger verification, then verify. Invite your correct email under Settings → Team, ask JOIN to transfer ownership, then remove the incorrect one. Or request deletion (takes 7 days) and re-register.
How can I create a career page? Follow these steps to build and publish your career page 1. Open `Settings` in the sidebar menu, then go to `Company details` 2. Upload your logo (minimum 224 × 224 px), enter your company name and website, set employee count and industry 3. Add a detailed company description (200–400 words recommended for SEO) and highlight benefits and values 4. Add images and videos in your gallery to showcase your team and workplace 5. Click `Save` 6. Preview your page via `Settings` → `Career page` → `Preview`. The link is available there for sharing 7. Share the link on social channels, email, or embed with the job widget on your website **Key benefits** * Stronger employer brand and higher application rates * Automatic syncing of open roles * SEO-friendly content with media support
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