Payment and billing

This article explains how to manage your billing and payment details on JOIN, including how to view invoices, update billing information, and change your payment methods.

Accessing billing settings

To manage your payment and subscription details:

1. Go to the Settings tab

2. Click Billing

3. In the top right corner, click View to open your Stripe billing portal

From the Stripe portal, you can:

• View your current subscription and plan

• Update billing or payment methods

Go to the billing page

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Supported payment methods

JOIN supports the following payment methods based on your location and subscription type:

Payment method	Availability & notes
Credit/Debit Card	Default for most users; charged instantly
SEPA Direct Debit	Available in most EU countries; for subscription payments only
Invoice or Bank Transfer	Only available for eligible customers upon request and approval by JOIN's Support team
iDEAL	Available for certain Dutch users

Credit/debit card payments are processed immediately.

For SEPA Direct Debit, processing times may vary.

For invoice payments, it can take up to 5-7 business days for a bank transfer to reflect in our account.

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Changing billing information

Billing information includes your company name, VAT ID, billing address, and invoice recipient email. You can update these during a purchase checkout or when modifying a plan.

Steps depend on your subscription type:

1. For active paid subscriptions:

   1. Go to Settings → Billing → Manage Plan

   2. In the pop-up, click Edit next to the billing address

   3. Update your info and click Save address

1. For Enterprise subscriptions:

   1. Go to Settings → Billing → Downgrade to Standard/Advanced

   2. In the window, click Edit, make changes, then close the window via the X

2. When there is no active subscription:

   1. Click Get more job slots or Choose [subscription plan]

   2. In the pop-up, click Edit to update your billing info

3. For :

   1. Click Choose [subscription plan]

   2. Use the Edit button in the checkout window

Already-issued invoices cannot be modified due to system constraints.

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Updating payment methods

JOIN uses Stripe for secure payment processing. You can update your payment method anytime:

1. Go to Settings → Billing

2. Click View in the Billing settings card (top right). This opens your Stripe billing portal

3. In the Stripe portal, you can:

   • Add a new payment method (e.g. credit card, SEPA)

   • Set your default method for future charges

   • Remove old methods (if unused)

   • Pay any open invoices using an eligible method

Changing the default payment method will affect your next subscription renewal. Please note that changes will apply to future invoices only, as past invoices cannot be modified retroactively due to system limitations.

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Switching payment methods

You can switch between payment methods to define which one should apply to your current active subscription — though some options may require contacting our Support team to complete.

To pay an already-issued invoice with a different method, open it in the Stripe portal and select an available option.

Switching From → To	What to Do
Card → SEPA	Add the new method in Stripe and set it as default — no activation needed
Card/SEPA → Bank Transfer	Requires JOIN activation. Contact Support for their decision. Then, if unlocked, make a subscription change to trigger it.
Bank Transfer → Card/SEPA	Contact Support — it must be manually changed in the system

SEPA doesn’t require approval from JOIN's Support team like bank transfer does. However, SEPA processing can take up to 5 business days (rarely up to 14 days) before it's marked as paid.

If SEPA was activated in time, your payment will still be valid even if the invoice is overdue during this waiting period.

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Viewing invoices

To view or download your JOIN invoices:

1. Go to Settings → Billing

2. Click View in the Billing settings card (top right). This opens your Stripe billing portal

3. In the Stripe portal, you can:

   • See all invoices (paid, open, overdue, uncollectible)

   • Click View more to load additional history

4. Click on an invoice to:

   • View amount, due date, and status

   • See available payment options

   • Download the invoice PDF and, if available, the receipt

   • Pay instantly using a valid method

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Understanding billing at JOIN

JOIN subscriptions renew on a monthly or yearly basis:

• Monthly plans: Our Standard and Advanced plan renew on the same date each month

• Yearly plans: Enterprise plan is billed annually and cannot be changed mid-term

At renewal, your active payment method is automatically charged — or invoiced, if bank transfer is enabled and active for your plan.

See above for how to update your active payment method, including which options you can manage yourself and which require support.

You’ll receive email confirmations or reminders based on your payment status.

If you've already made a payment and receive a payment reminder, please disregard it. Our system may take a short time to update. For Enterprise customers or those with specific billing needs, please contact our support team.

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FAQ's

How do I change my billing info?

Use the appropriate path (Manage plan, Choose Standard/Advanced, or Get more job slots), then click Edit next to billing address.

Can I switch my payment method from card to SEPA?

Yes — just add SEPA as a payment method in your billing portal and set it as default. You don't need to contact our Support team.

Can I switch my payment method to bank transfer?

Contact Support to request activation. Once approved, make a subscription change or ask support to apply it manually.

Can I pay an open invoice with a different method?

Yes. Open the invoice in Stripe and select an available payment method.

Can I request invoicing if I can’t use a card?

Please Contact Support — we’ll review your request individually. However, for subscriptions, we strongly recommend using SEPA Direct Debit instead, as it does not require prior approval from JOIN.

Does changing my payment method affect unpaid invoices?

No. Changes generally apply only to future invoices (with a few exceptions noted above). To pay an open invoice using a different method, simply open the invoice and choose from the available payment options displayed.

What happens if a payment fails?

JOIN follows different processes depending on your payment type:

For Card / SEPA:

• Stripe retries the payment multiple times over ~30 days

• If still unpaid, your account may be frozen and subscription cancelled

For Bank Transfer:

• Email reminders are sent before and after the due date

• If no payment is received, the invoice becomes overdue and may result in your account being frozen and your subscription getting cancelled

A frozen account can’t post jobs or use the benefits of a subscription plan. Reach out to our support team to resolve the issue quickly.

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Need Help? Reach out to JOIN's Support team if you:

• Need help switching payment methods

• Want to activate bank transfer

• Have trouble accessing your Stripe portal

• Are facing a frozen account due to overdue invoices