Payment and billing

This article explains how to manage your billing and payment details on JOIN, including how to view invoices, update billing information, and change your payment methods.

The Billing page in your company Settings gives you a clear overview of your current subscription and allows you to manage your plan at any time.

At the top of the page, you will see two sections: Plan summary and Billing Settings

Plan summary

This section on the top-left of your billing page always displays: your current plan, renewal date, the number of job slots you are using, and the total number of job slots included in your plan.

Every change you make — such as upgrading plan, adjusting job slots, or scheduling a cancellation — will appear in this section immediately. If there are any upcoming/scheduled changes to your plan, this section will display a notice with a link to See details.

Depending on your plan and payment method, this box also shows actionable buttons:

If you are on a Standard or Advanced paid plan, you can take actions to Update Plan or Cancel Plan.

Plan updates are only available with card/SEPA payments. If your payment method is invoice, the Update Plan button will be disabled.

If you are on an Enterprise plan, you can click the available buttons in this section to Add Job Slots or Cancel Plan.

If you have reached your job slot limit, a Get more job slots button appears (for free plans). This guides you toward upgrading or adding more job slots.

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Billing Settings

This section on the top-left of your billing page, takes you to your Stripe portal. This is where all billing-related information is stored and managed.

Go the top right corner of this section, click View to open your Stripe billing portal, where you can:

• View your current subscription and plan

• Update billing information

• Add or remove payment methods

• Review your billing history

Go to the billing page

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Supported payment methods

JOIN uses Stripe to process all payments and invoices. This means that we support payment methods provided by Stripe, depending on your country and region.

Available payment methods may include:

• Credit and debit cards

• SEPA Direct Debit

• Invoice-based payments (for eligible accounts)

The exact payment methods available to you are shown during Stripe Checkout and may vary based on:

• Your billing country

• Your currency

• Local regulations

All payments, invoices, and payment updates are securely handled through Stripe.

Credit/debit card payments are processed immediately.

For SEPA Direct Debit, processing times may vary.

For invoice payments, it can take up to 5-7 business days for a bank transfer to reflect in our account.

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Changing billing information

Billing information includes your company name, VAT ID, billing address, and invoice recipient email. You can update these from your Strip billing portal.

To update your billing information:

1. Go to Settings → Billing

2. Click View in the Billing settings section on top-right

3. In the Stripe Customer Portal, select Update information

4. You can then:

   • Update your billing email address

   • Change your billing address (country, street, postal code, city)

   • Add or update your Tax ID / VAT ID

   • Add additional Tax IDs, if applicable

5. Click Save to apply your changes

Changes apply to future invoices.

Already-issued invoices cannot be modified due to system constraints.

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Updating payment methods

JOIN uses Stripe for secure payment processing. You can update your payment method anytime:

1. Go to Settings → Billing

2. Click View in the Billing settings card (top-right). This opens your Stripe portal, where you can add, delete or update your payment methods.

Add a new payment method

You can add additional payment methods at any time.

To add a payment method:

1. In the Stripe portal, click Add payment method

2. Choose the payment type (for example, card or SEPA Direct Debit)

3. Enter the required details

4. To make this method your default, tick Use as default payment method

5. Click Add to save

If selected as default, this payment method will be used for all future charges.

Set a default payment method

Your default payment method is used automatically for subscription renewals and future charges.

To set a payment method as default:

1. In the Stripe portal, go to the Payment methods section

2. Find the payment method you want to set as default

3. Click the ⋯ (three dots) menu next to it

4. Select Make default

Your current default payment method cannot be deleted while you have an active subscription.

Delete a payment method

You can remove payment methods that are no longer needed, as long as they are not set as the default for an active subscription.

To delete a payment method:

1. In the Stripe portal, locate the payment method you want to remove

2. Click the ⋯ (three dots) menu next to it

3. Select Delete

If the payment method is currently your default and you have an active plan, you will be prompted to set a different default method before it can be removed.

Changing the default payment method will affect your next subscription renewal. Please note that changes will apply to future invoices only, as past invoices cannot be modified retroactively due to system limitations.

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Viewing invoices

All invoices are available through the Stripe portal.

To view or download invoices:

1. Go to Settings → Billing

2. Go to Billing settings on the top-right and click View to open the Stripe portal

3. Scroll down to the Invoice history section, you can:

   • View all invoices (paid, open, overdue, or uncollectible)

   • Check the status of each invoice

   • See the invoice amount, date, and related subscription

   • Use the search option to find invoices (for example, by month)

1. To view a particular invoice in detail, click on that invoice from the list. A new tab opens where you can:

   • Download the invoice PDF

   • Download the receipt, if available

   • Review the invoice details and payment status

Invoices remain available in the portal for future reference and can be downloaded at any time.

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Understanding billing at JOIN

JOIN subscriptions renew on a monthly or yearly basis:

• Monthly plans: Our Standard and Advanced plans renew on the same date each month

• Yearly plans: Enterprise plan is billed annually and cannot be changed mid-term

At renewal, your active payment method is automatically charged — or invoiced, if bank transfer is enabled and active for your plan.

See above for how to update your active payment method, including which options you can manage yourself and which require support.

You’ll receive email confirmations or reminders based on your payment status.

If you've already made a payment and receive a payment reminder, please disregard it. Our system may take a short time to update. For Enterprise customers or those with specific billing needs, please contact our support team.

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Understanding subscription charges

JOIN subscriptions are billed per job slot, per month, based on your selected plan and the number of active jobs included. Your monthly charge is based on:

• Your current plan (Standard, Advanced, or Enterprise)

• The number of job slots selected

• Charges renew automatically on your renewal date, visible on the Billing page.

Plan and job slot changes

• When you increase or decrease job slots using Update plan, any applicable prorated charges or credits are calculated and shown before checkout.

• Changes are reflected immediately in your plan summary section top-left once confirmed.

• For Enterprise plans, some changes require manual processing, and billing adjustments are applied once confirmed by the JOIN team.

Taxes and VAT

• Taxes (including VAT) are calculated based on your billing address and tax ID, if provided.

• VAT details appear directly on your invoice.

• You can update your billing address or add additional tax IDs in Billing settings.

• Any applicable taxes are shown during checkout and reflected on your invoice once the charge is completed.

Regional differences

• Available payment methods, taxes, and invoice details may vary depending on your country or region.

• All applicable details are displayed during checkout and on your invoices.

You can review and update your tax information at any time by going to the Stripe portal from your Billing settings section. Read more

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Failed payments and account restrictions

If a payment cannot be completed, JOIN takes steps to notify you and allow time to resolve the issue. If an invoice remains unpaid for an extended period, your account access may be restricted.

Card and SEPA payments

• Stripe retries the payment automatically over a period of time

• If payment remains unsuccessful, your account may be restricted

Invoice payments

• Payment reminders are sent before and after the due date

• If invoices remain unpaid, your account will be locked

Account locked

We monitor unpaid invoices. If invoices remain unpaid for an extended period, your account access will be locked.

• Job ads remain online

• Candidates can still apply

• Access to candidate data is temporarily blocked

• Invoices can be paid, viewed, and downloaded directly from the account lock screen.

Please note that payments can take 5–7 business days to reflect. If you have paid and your account is still locked, send proof of payment and invoice details to [email protected].

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Refunds

JOIN does not issue automatic refunds for subscription changes, downgrades, or cancellations.

If you believe a refund is applicable in your case, please contact our support team. Refund requests are reviewed individually and handled on a case-by-case basis.

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FAQ's

How do I change my billing info?

Go to Settings → Billing, open Billing Settings, and select Update information. You can update your billing email, address, and tax details at any time.

How do I make a payment method the default?

Go to Settings → Billing, open Billing Settings, and under Payment methods, click the three-dot menu next to the payment method and select Use as default payment method. The default payment method will be used for future charges.

Can I delete a payment method?

Yes. Go to Settings → Billing → Billing Settings → View. Under Payment methods, click the three-dot menu and select Delete.

You cannot delete the default payment method while you have an active paid plan.

Can I pay an open invoice with a different method?

Yes. Open the invoice in Stripe and select an available payment method.

Does changing my payment method affect unpaid invoices?

No. Changes generally apply only to future invoices (with a few exceptions noted above). To pay an open invoice using a different method, simply open the invoice and choose from the available payment options displayed.

What happens if a payment fails?

JOIN follows different processes depending on your payment type:

For Card / SEPA:

• Stripe retries the payment multiple times over ~30 days

• If still unpaid, your account may be frozen and subscription cancelled

For Bank Transfer:

• Email reminders are sent before and after the due date

• If no payment is received, the invoice becomes overdue and may result in your account being frozen and your subscription getting cancelled

A frozen account can’t post jobs or use the benefits of a subscription plan. Reach out to our support team to resolve the issue quickly.

Where can I view my invoices?

Go to Settings → Billing and open Stripe portal from Billing Settings. Under Invoice history, you can:

• View past invoices

• Check invoice status

• Download invoices and receipts

• Search invoices by date or month

Can I request invoices if I can’t pay by card?

If you need to pay via invoice or cannot use card payments, please contact JOIN Support to discuss available options.